How a Global MSSP Transformed Operations with End-to-End Security Service Automation
From provisioning to operations, a zero-touch deployment model that automates the entire lifecycle of security services.
Summary
As a global leader in managed security services, this provider needed to evolve its operations to meet growing customer expectations and complex service delivery requirements. Tedious manual processes, high operational costs, and limited resources were slowing progress and threatening business agility. By implementing an automation-first approach with Ubiqube, the MSSP was able to leverage deployment blueprints to streamline service operations, enable self-service management, and significantly reduce the resources needed to deliver secure outcomes at scale.
The Challenge
The provider’s legacy service delivery model was no longer sustainable amid rising complexity and customer demands. Key challenges included:
Manual change processes that delayed customer onboarding and slowed time-to-value.
Limited customization of complex operations like HA cluster setup, leading to inefficiencies and configuration errors.
Lack of governance and user access controls, making it difficult to delegate access while maintaining full visibility and compliance.
High operational costs preventing the team from scaling services or introducing new technologies.
Resource constraints, which made it difficult to modernize or respond quickly to evolving security threats.
The Solution
To overcome these constraints, the MSSP needed a unified approach to managing distributed services across customers and infrastructure—without sacrificing performance. Working with Ubiqube, they deployed a fully automated orchestration framework based on flexible, production-grade automation blueprints.
A Unified Self-Care Portal allowing customers to manage services directly, reducing strain on operational teams.
Zero-Touch Deployment streamlining the full lifecycle from order to activation, accelerating onboarding via marketplace integration.
Customizable Automation Workflows abstracting operational complexity while supporting advanced use cases like multi-tenant HA clustering.
Centralized Governance and Access Control enabling secure delegation with full auditing and policy enforcement.
Real-Time Posture Control and Analytics detecting misconfigurations, monitoring service health, and supporting rapid threat response.
The Results
The deployment of this solution delivered measurable benefits across operations:
- Reduced Operational Costs: Automation eliminated repetitive, manual tasks and lowered the cost of delivering services, no matter the scale.
- Improved Time-to-Service: Zero-touch onboarding accelerated customer activation from days to minutes.
- Enhanced Security Posture: Real-time visibility and automated posture control ensured distributed services aligned with policy and remained fully protected.
- Stronger Governance: Granular access controls and auditing capabilities enabled compliance without slowing operations.
- Self-Service at Scale: The Self-Service Portal enabled customers to manage their own services with full control and total visibility.
